When I download your card ideas, I can't see the pictures. What can I do?

You need to have Adobe Acrobrat Reader Version 5 or later installed on your computer. If you haven't got this you can simply download it from our website on our sign-up page. Just click on the Adobe icon. www.smartartcards.com/sign_up

I have paid and haven't received my card ideas yet.

Once payment is made, Smart Art Cards will send you an email to confirm your details. This is to conform to the worldwide Anti-Spam policy. Once your details have been confirmed, our automated system (Aweber) will send you the first 100 card making ideas. (this may take up to 24 hours)

**Please note, if you wish to contact Smart Art Cards, please direct all emails to sales@smartartcards.com or feedback@smartartcards.com. (Our automated mail out system (Aweber) does not accept emails)**

Please also check your server download limit. The 100 card making ideas have been split into 4 files to avoid large file size. Each email is approximately 2MB. Also check you haven't exceeded your download limit. Your internet server may not be allowing any content through if you have surpassed your limit.

I have subscribed and don’t seem to be receiving any emails.

Check your Junk Email folder – some email systems detect us as junk mail because we utilise a bulk mail out program to distribute. Junk emails are usually held for 1 week before being automatically deleted. Try highlighting our message, then right click on the mouse and look for an option under “Junk Email” such as “Mark as Not Junk”. Read your help file within your email application for further information.

I am interested in joining but we are already part way through the year. Is it still full price?

A 12 month subscription commences from the date you sign up. ie. You will receive 12 months of card making ideas.

I love your card ideas but can I view them using another program such as Windows and Fax Viewing.

The Card ideas are created as a PDF file. You will need Adobe Acrobat Reader to view the files. If you don’t have it you can download it for free on our website at www.smartartcards.com/sign_up. This is available for PC or Mac computers.

I have changed my email address and want the card ideas sent to the new address. How can I update my details?

At the bottom of our fortnightly emails (not the PDF files) you have an option to update your details. If you have problems with this you can also email us at feedback@smartartcards.com and we can change them for you.

Can you tell me what a DL card is?

Please visit www.smartartcards.com/card_sizes for the dimensions of the card sizes we use (A5, Square, DL).

Is the silent setter really silent? I have been using a hammer and I'm reluctant to use it at night in case I wake up my children.

The silent setter is just that! SILENT! Putting eyelets into cards has never been easier. If you would like to purchase one please contact us .

If I want to get hold of any of the materials you use to make your cards, where can I purchase them from?

You can purchase a lot of materials from your local craft store, or else you can contact us and can purchase through us.

Why is it that my guillotine doesn't cut very well? Sometimes it doesn't give a very straight or neatly cut edge.

Make sure you are pressing hard on the paper clamp so that the paper doesn't slip while you are cutting. Also it is worth investing in a good quality guillotine, the cheaper ones don't cut very neatly especially with the thicker papers and they tend to get worse with use as they blunt more readily.

What is Bazzill Card?

Bazzill card is a good quality textured card that comes in all shades of colours and is usually 12x12 in size. It is available at most craft supply stores. We use Bazzill card when making our cards and always have a good stock of it at home.

I have never got in to stamping before so what would you recommend to start a basic kit?

A good black inkpad is a must! We like to use Staz-On Inkpads as they give a crisp clear finish. When you are selecting a stamp, choose one that you know you will use over and over again. 'Happy Birthday' stamps are always a good starting point. When you get more adventurous you can experiment with embossing pads and powders.